Open source utilities allow a user to configure program parameters to meet the exact specification of its end users. Open source infrastructure utilities like MySQL or Linux have seen universal adoption because they can be quickly and easily modified to accommodate environmental changes. OrecX brings the same ease of programming to call recording, making it more transparent and compliant in a quickly evolving business world.
When using call recording in a sales or customer service environment, compliance and lawful intercept requirements make the ability to change a recording system an advantage to bundled solutions. OrecX’s open source recoding platform contains an API that configures the interface via languages that meet the criteria of these stringent programming laws.
When keeping calls recorded for archives or other historical records there are a number of programming requirements that need to be taken into consideration. According to OrecX, “The Lawful Intercept system currently requires our software to provision surveillance sessions via the BroadWorks CLI. This solution for permanent recording on certain lines is useful but its provisioning could be done remotely through a web API and control recording on the fly. Ideally, the recording web API should be based on the HTTP standard, following the REST or servlet conventions. This is the best way to ensure that the API can be used from any programming language easily without any SDK or special library.”
This open source mentality allows for multiple solutions to a single problem and can understand several languages for easy adoption in the operations of an IT department. Mangers are realizing that open source means more control and more flexibility for their organizations.